Technical support:
(Monday – Friday from 8:00 – 16:00 hours)
Are you facing problems and seeking answers to your questions? You will find them here.
Legislative questions
According to Section 13f(4) of Act No 110/1997 Coll., the manufacturers of tobacco products are obligated to provide importers and distributors of tobacco products with the necessary equipment to enable the recording of the purchase, sale, warehousing, transport, and other handling of tobacco products, equipment capable of reading and transferring the recorded data in electronic format to the secondary storage. Provision of financial compensation for acquisition of the necessary equipment fulfils the objective mentioned in the stipulation,s and this method does not contravene the applicable legislation. The Working Group of the European Commission for the Track&Trace of tobacco products also confirmed that payment of financial compensation is an acceptable alternative to provision of the necessary equipment.
The problems of such compensation are discussed on the portal https://ontrack.sgs.com/cs-CZ/, where it is possible to register compensation requirements and also obtain additional information about all the conditions and rules of this process.
Methodology questions
It depends on the company and how it organises the sale of tobacco products to its customers, regardless of whether this concerns the retailer or final consumer. It is possible to establish an internal sale in a retail shop and then continue to sell the cigarettes as the first retailer of the tobacco products to the final consumer without needing to send information to the tobacco products Track&Trace system.
Technical questions
The unique identifiers at the level of unit packaging may be ordered by manufacturers and importers during May 2019.
We are currently preparing a technical specification that should be available on these pages on 31/10/2023, and at the same time, STC is preparing a modified test environment according to the new decree, to which all registered entities in TT will have access.
For more information about the changes and connection to secondary storage here – https://eu-secondary.dentsuaegistracking.com/